Finding the right career path can be a challenging and often overwhelming task. It's not uncommon to feel lost or unsure about which direction to take, especially because there are so many career paths out there. For me, it took a few detours and some self-reflection to discover my passion, and Arctic Shores was instrumental in being able to do this.
When I graduated from university, I had a degree in Psychology, but I wasn’t sure where I wanted to take my career. I knew I had 3 non-negotiables; I didn’t want to be ‘just a number’ in a company, I wanted to make a difference, and I wanted to always have the opportunity to learn and grow. But, it was still very difficult to narrow down the search. Forensic Psychology? “Maybe, but I have a phobia of blood, so maybe not.” Educational Psychology? “Well, I do love working with people, and I’m very open minded” - this seemed like a good fit? So, as a potentially unconventional next step, I moved to Australia to become a nanny to three young boys. Whilst there was absolutely never a dull moment, I realised working with children wasn’t what motivated me.
Upon my return to the UK, I began my Masters in Organisational Psychology. I loved it. Here was an exciting field which was still evolving, where I could innovate and make a difference. I found studying human behaviour in the workplace fascinating, and it opened my eyes to the many opportunities there were to improve the world of work. It was by exploring these opportunities that I came across Arctic Shores. I attended an event, where I heard Co-Founder, Safe Hammad, talk about the company’s mission. Wow. If I joined this company, I felt like all of my non-negotiables would be satisfied - I’d be more than ‘just a number’, I would be making a difference, and have the opportunity to learn and grow. I applied that week.
I joined the business as Operations Manager in the International Partnerships team. I used my Psychology background to train our international partners, and work with them to implement solutions to their clients. This role helped me to build up my knowledge, skills and confidence, but most importantly, it showed me what exactly I wanted from a job. Whilst I found this role rewarding, it was only satisfying 2 out of 3 of my non-negotiables. I wanted more opportunities to develop and grow. In particular, I wanted to work with customers directly and see the strategies and relationships I worked to build through.
It was our Chief Customer Officer, Estelle McCartney, who gave me the opportunity to explore this want further when she introduced her brand new Customer Success team. I felt incredibly lucky to be in a company where I could be so transparent about my desired future, and my leaders would do all they could to support me. Without sounding too much like Liam Neeson in Taken, Customer Success requires a particular set of skills. These are very much transferable skills; excellent communication, problem-solving and strategic thinking. The relationships you build with people are the foundations for their success, and the difference you can make to their business is instrumental.
Fast forward 2 years, and I’m a Senior Customer Success Manager with a portfolio of incredible brands, influencing our product strategy and publicly representing Arctic Shores and our mission. I feel more than ‘just a number’ in a company, I feel like I’m helping to make a difference, and every day I have the opportunity to learn and grow. My non-negotiables have become the things I love the most about my job.
Ultimately, finding the right career path is about following your passions and interests. It's about finding a job and a company that allows you to use your skills and talents to make a difference in the world. For me, Customer Success is the perfect fit, and I’m grateful to Arctic Shores for giving me the support and opportunities to discover that.
Do you want to become an Arctic Shores Explorer?
Our current career opportunities can be found here.